I had my new bike sent to master Johnny Ng's shop for a tune-up.
Seems that I had a chainslip because I squeezed the trigger shifter for the front derailleur too hard.
Later, Johnny also re-aligned the handlebar because it was veering too much to the left.
He also adjusted the physis 3D stem for a stiffer lock-up.
So far, the Eclipse X20 is holding up fine.. that said I am looking forward to take it for a spin soon!