Good salesmanship is a dying trait.Which is why on-line trade has thrived over the years and its popularity is growing
globally.A recent visit to an electrical shop in Petaling Jaya's SS2 supported my claim.I was there to buy a piece of battery for my SDHC video camera. The brand that
the shop supports, is Panasonic.In Malaysia, this is multi-million Ringgit industry that is dictated by trend.My in-laws seems to have plenty of confidence at the shop's main outlet called
'Tong Kong' in SS3, Petaling Jaya.The place I visited was merely a branch managed by a guy who goes by the name
of 'David Tan'.I guess this was the same dude with the balding head who manned the counter
with an attitude.When I got there, I headed straight to a salesgirl and asked her about the
Panasonic SW-21 camcorder. Her reaction was a blank face and when I asked if
they have batteries sold as seperate accessories, and to get a clearer picture,
she referred to her boss. I can see his disgusted face from a distance, perhaps a no-sale issue is lingering
in the air.The owner told me that the store offers no discounts and that everything was sold
at a fixed price.What puzzled me was the discounts they gave and this particular store has the
reputation of charging fair prices.Not when I was there. He told me that batteries need to be ordered and it takes
about three days for the stock arrive.In my opinion, maybe walk-in customers who are not dressed to kill should not be
entertained.Salesmen it seems, has the knack to have double-standards.With an attitude like that, I won't be surprised to see the shop wind up.David Tan could as well be a statistic in failed businesses. So fuck him!After the episode with Tong Kong, I went across the street to ESH, another
electrical store.I asked about the same thing and what I got, was the runaround. This goes to say that the sales and service qualities in outlets as such has gone to the dogs.Way I see it, if they blame other factors for non-performance and poor sales, it all
points back to them for their own misgivings.
globally.A recent visit to an electrical shop in Petaling Jaya's SS2 supported my claim.I was there to buy a piece of battery for my SDHC video camera. The brand that
the shop supports, is Panasonic.In Malaysia, this is multi-million Ringgit industry that is dictated by trend.My in-laws seems to have plenty of confidence at the shop's main outlet called
'Tong Kong' in SS3, Petaling Jaya.The place I visited was merely a branch managed by a guy who goes by the name
of 'David Tan'.I guess this was the same dude with the balding head who manned the counter
with an attitude.When I got there, I headed straight to a salesgirl and asked her about the
Panasonic SW-21 camcorder. Her reaction was a blank face and when I asked if
they have batteries sold as seperate accessories, and to get a clearer picture,
she referred to her boss. I can see his disgusted face from a distance, perhaps a no-sale issue is lingering
in the air.The owner told me that the store offers no discounts and that everything was sold
at a fixed price.What puzzled me was the discounts they gave and this particular store has the
reputation of charging fair prices.Not when I was there. He told me that batteries need to be ordered and it takes
about three days for the stock arrive.In my opinion, maybe walk-in customers who are not dressed to kill should not be
entertained.Salesmen it seems, has the knack to have double-standards.With an attitude like that, I won't be surprised to see the shop wind up.David Tan could as well be a statistic in failed businesses. So fuck him!After the episode with Tong Kong, I went across the street to ESH, another
electrical store.I asked about the same thing and what I got, was the runaround. This goes to say that the sales and service qualities in outlets as such has gone to the dogs.Way I see it, if they blame other factors for non-performance and poor sales, it all
points back to them for their own misgivings.
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