Oh no! Not again...

Another lock failure..
I took a trip to Rodalink in Sri Hartamas today with my cycling buddy Billy.
We checked out the bikes and while we were at it, I saw a lonely Tern Link Uno.
Curious about its handlebar latch lock's integrity, I tried to open it.
To my shock, it came out easily.
The stop-pin in the latch did not engage at all.

An actual latch on the Tern Link D8

Learning from past experience...
When I discovered this, I told the technician at the store.
He immediately told me that one of the Marketing manager from K2 Asia was nearby.
I wasted no time in getting the guy to look into this.
The man, who witnessed the lock failure told me that the pin was broken.
My question is this: "How the hell can you sell something brand new that is broken?"
If the earlier lock failure on my big boss' Tern Link D8 was purely an isolated case, then surely, the rest of the Tern bikes are okay.
I tested another bike at random and the problem is apparent.
"Oh, I have emailed Tern in Taiwan and am awaiting for their response..", said the K2 guy.
I told him that my big boss was so sporting, all he wanted was a replacement bike. He didn't even mention any legal action against the dealer and manufacturer..
If K2 Asia would have any good business sense, they will recall the faulty bikes before any more cyclists are hurt.


The issue is not with me...
I don't have any beef with K2 Asia or Tern.
Its just shocking and disappointing to find that such a good quality bike has its flaws and it was so obvious that the lock pin was not broken which the marketing guy had insisted in the beginning.
I also told him that I am not buying any Tern bikes in the near future and that what happened before my eyes had convinced me that the slightly offset handlebar latches can be a danger to unsuspecting cyclists if the lock pin did not engage.
So, if you own a Tern, please check your latch and make sure that it locks securely before you go for your rides...

Check your Tern's handlebar latches

Aiyaaaa!!!!
I received an SMS this morning from Ah Wai Kor, my big, big, boss.
He told me he have had a bad start cycling his spanking new Tern Link D8 bike.
Wai Kor chose an Orange/White bike as his pick and cycled it for a few rounds before he crashed.
Being a true sport, he said: "Ah, nevermind.. Nevermind.. This evening, I will go riding again.."
IF that had happened to any other big wig, my ass will be fired.
Why? I was the person who recommended him the bike and he bought two.

The damaged latch cover

Lock failure: The pin did not engage

Latch failure
Ah Wai Kor had asked me to take a look at his Tern.
I wasted no time and drove to his residence.
Outside his home, his driver told me what had happened. The handlebar disengaged while he was cycling.
My big, big boss had hit the ground hard. 
Using his hands, he broke the fall and also injured his lips.

Injured: Ah Wai Kor showing off his wounds

Return and exchange...
I rang up my contact from K2 Asia and told him about the failure.
It was a brand-new bike, barely a day old.
Lucky thing was the rider wasn't hurt really bad.
I brought the bike to Rodalink in Desa Sri Hartamas and got it exchanged with a new bike.
So, if you have a Tern Link D8, check your handlebar's latch. Make sure that its secure before you ride.
Also, check your seatpost. Seems that the factory-settings are also a bit loose....